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This article contains instructions on how to change your password from inside your user account, and how to manage your one-time password (OTP) devices used for 2-step verification (also known as two-factor authentication). To reset a forgotten password or use a saved OTP code to recover your account, see Recovering your Account.

📘 Instructions

Changing your Password

  1. To change your password after logging in, click the user icon in the top right corner of any page in the Portal to open your Account settings.

  2. In the User Profile pane, click Change Password and follow the prompts to enter a new password. A strong password: must contain at least one of each of the following: upper case letter (A-Z), lower case letter (a-z), number 0-9, special character _ ! % & / ( ) = ? * + # , . ;

  3. Click the Change password again to save the changes. After completing this step, use your new password to log in.

Managing your OTP devices for 2-Step Verification

Pilot requires 2-step verification (also known as two-factor authentication) as an extra layer of security in addition to your password to reduce the risk of unauthorized access to your account. Setting up 2-step verification is mandatory during account creation and requires the use of a one-time password (OTP) app on your mobile device. When logged into your account, you can view, rename, add more devices, or remove a device.

  1. To manage your OTP devices, log into the portal and click the user icon in the top right corner of any page in the Portal to open your Account settings.

  2. The 2-Step Verification pane displays the currently registered device(s).

    1. To add a new device, click + Add Device. The Mobile Authenticator Setup screen opens and will prompt you to add the new device using the same process as first-time setup - see https://indocpilot.atlassian.net/wiki/spaces/PKB/pages/1084893/Logging+in+and+out#First-login-and-setting-up-2-factor-authentication. After completing all steps, the device will be displayed in the list of Registered Devices in your account profile.

    2. To rename an existing device, hover or click the device name and click the pencil icon. Enter a new name, then click Save.

    3. To remove a device, hover or click the device name and click the trash icon. At the confirmation prompt, click Delete to confirm, or Cancel to go back.

2-Step verification is mandatory when logging in with your username and password. If you delete all your registered devices, you will be prompted to set up a new device on your next Pilot login session.

Password best practices:

  • Avoid using first names, family names, usernames and passwords that have been previously compromised, either alone or as part of the password.

  • Change your password immediately upon confirmation or reasonable suspicion that it has been compromised.

  • Keep your password secure and don’t share it with anyone else.

Follow any additional password requirements of your local institution.

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