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Maintenance Notifications

Maintenance Notifications

Owned by Mojib Javadi
Last updated: Feb 26, 2025 by Jonathan Gane
2 min read

Maintenance notifications inform Platform users of scheduled maintenance so they can plan their platform use around these times to minimize the impact on their work. Maintenance notifications are displayed prominently at the top of the Portal when a user logs into the platform and can be dismissed by the user. Platform Administrators can create and manage Maintenance notifications.

In this article:

Creating a Maintenance Notification

 Instructions

  1. Log into the Platform, click Platform Management in the Main Menu, and then open the Notifications tab.

  2. Enter the date, time, estimated duration, and a message to users (the window is populated with a suggested default message).

  3. Click Preview to see how the notice will appear to users. Check the information for accuracy.

  4. Click Publish Now.

  5. After you publish the notification, it is immediately seen by all Platform users as a banner in Portal.

  6. To edit a published notification, return to the Notifications tab, select a Notification, and click Edit.

  7. Maintenance Notifications remain posted in the Portal until you disable them. Remember to disable the notification when the maintenance is complete or cancelled.

Interacting with Published Maintenance Notifications

Once a maintenance notification is published, all logged in users will see the banner in the top of the portal.

  • More than one maintenance notification can be displayed at the same time. The banners stack on top of each other in the Portal and sort in descending order with the next upcoming maintenance window at the top.

  • Users can dismiss the Maintenance notification for their current login session by clicking x in the banner, or forever by clicking Don’t show again. If a user clicks Don’t show again, they can still view the maintenance details up to the time the notification is disabled by clicking the Bell icon in the Main Menu.



Cancelling a Maintenance Notification

When scheduled maintenance is complete or no longer needed, remember to Disable the notification.

 Instructions

  1. Click Platform Management in the Main Menu, and open the Notifications tab.

  2. Find the published notification in the list and click to view it. Notifications that occurred in the past are flagged with a red dot signaling that the duration has expired. You may disable any notification in the list.

  3. Click X Disable Notification.

  4. In the pop-up window, confirm by clicking Disable Notification.

  5. The notification is removed from the list, and users will no longer see the banner or Notification.

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