Resuming Failed File Uploads
- Mojib Javadi
- Omer Kleiner
If a file fails to upload from the Portal, a pop-up alert is displayed and the Project File Status panel shows a “Failed” status in the In Progress activity tab. Please note if the file exceeds the recommended upload capacity of the Portal (See: Uploading Files) you may want to consider using the Pilot Command Line Interface.
The Portal provides the ability to resume a file upload already in progress so you don’t have to restart the upload from the beginning.
Instructions
To resume a file upload after a failure:
Re-establish your upload environment by ensuring that you have a stable internet connection, refreshing the File Explorer page, and/or logging back into the Portal.
Open the File Status panel and check the In Progress tab for the failed file. Click Re-upload file and select the same file from your local source folder.
The upload resumes as shown by the progress bar and successful completion is indicated in the File Status panel.
Please note incomplete uploads will be purged from Pilot and removed from the File Status panel after 24 hours.